Using The Correct Tone of Voice - S9076
Validation Training Institute
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3m 43s
As a caregiver, your voice tone has more impact than the words you say in many cases. To build an open and trusting relationship, use an adult-to-adult voice tone, like you are speaking to a friend. Validation Master Teacher Cinzia Siviero from Italy demonstrates this technique. Remeber, if an older adult is expression emotion; match that emotion in your tone of voice.
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